IT Officer – Higher Colleges of Technology (Abu Dhabi)
Job Summary
Higher Colleges of Technology (HCT) is currently seeking a qualified and detail-oriented IT Officer (Technical Support) for its campus in Abu Dhabi, UAE. The successful candidate will provide front-line IT infrastructure support, hardware and software troubleshooting, network assistance, and service desk administration for campus faculty, administrative staff, and students.
Key Responsibilities
- Provide comprehensive Tier-1 and Tier-2 IT helpdesk support across campus classrooms, computer labs, and faculty offices.
- Diagnose, troubleshoot, and repair computer hardware, laptops, printers, interactive smartboards, and multimedia AV systems.
- Install, configure, and update operating systems (Windows and macOS), specialized educational software, and campus productivity applications.
- Administer user credentials, access rights, password resets, and email accounts using Microsoft Active Directory and Office 365 environments.
- Log, track, prioritize, and resolve support requests systematically through the central IT Service Management (ITSM) ticketing system.
- Assist in maintaining local network connectivity, Wi-Fi access points, IP phones, and basic network troubleshooting across campus zones.
Job Overview
| Employer | Higher Colleges of Technology (HCT) |
|---|---|
| Location | Abu Dhabi, United Arab Emirates |
| Monthly Remuneration | AED 7,500 – AED 10,000 per month (Tax-Free Package) |
| Education Requirement | Bachelor’s Degree in Information Technology, Computer Science, or Computer Engineering |
| Technical Certifications | CompTIA A+, Network+, MCSA, ITIL Foundation, or CCNA preferred |
| Experience Level | Minimum 2–4 years of technical support or IT helpdesk experience (Higher Education sector preferred) |
| Benefits Package | Employment Visa, Comprehensive Health Insurance, Annual Airfare Allowance, End-of-Service Gratuity |
Career Preparation Guide & Candidate Advice
How to Optimize Your CV for IT Support & Systems Roles
- Prominently Feature Technical Certifications: Place industry-recognized credentials (CompTIA A+, Network+, MCSA, CCNA, ITIL) right at the top of your resume beneath your contact details.
- Highlight System Administration Experience: Clearly detail your experience with tools like Active Directory, Microsoft 365 Admin Center, ServiceNow, or Jira Service Management.
- Quantify Technical Achievements: Use concrete metrics (e.g., "Resolved 35+ technical tickets daily with a 96% first-contact resolution rate" or "Maintained 99.5% uptime across 12 computer labs serving 1,500 students").
- Optimize for ATS Screening: Use standard technical headers (Core Technical Skills, Professional Experience, System Certifications, Education) to ensure Applicant Tracking Systems parse your credentials seamlessly.
Common IT Support Interview Questions & Recommended Answers
- Question: How do you prioritize urgent IT support tickets during peak academic hours when multiple users report issues?
Tip: Explain your SLA-guided triage process, prioritizing campus-wide network or classroom instruction outages first, while maintaining polite, continuous communication with individual end-users via the helpdesk system. - Question: How do you explain a complex technical troubleshooting step to a non-technical staff member or student?
Tip: Emphasize patience, clear non-jargon language, active listening, and walking the user through step-by-step guidance while confirming the problem is completely solved before closing the ticket.
Direct Official Link: Apply directly on the official Higher Colleges of Technology careers portal. NYAGULF JOBS never charges candidate fees.
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