Dubai Emirate (Customer Support Specialist – Emirates NBD)
Job Summary
Emirates NBD, one of the leading banking groups in the MENAT region, is hiring dedicated Customer Support Specialists for its retail banking division in Dubai. In this role, specialists assist personal banking clients with account queries, digital banking assistance, card services, and routine transaction support through telephone and digital help channels.
Key Responsibilities
- Respond professionally to client inquiries regarding account balances, transfers, and credit card services.
- Guide customers through mobile banking app features and online troubleshooting steps.
- Document customer issues accurately in the bank central CRM system and escalate complex issues.
- Adhere strictly to UAE Central Bank compliance guidelines regarding customer data privacy and fraud prevention.
Job Overview
| Employer Name | Emirates NBD Group |
|---|---|
| Job Location | Dubai, United Arab Emirates |
| Monthly Salary | AED 5,500 – AED 7,200 per month |
| Experience Required | 1+ Year in Banking, Call Center, or Financial Customer Support |
| Employment Type | Full-Time (MOHRE Regulated Contract) |
| Job Benefits | Company Visa, Health Insurance, Annual Flight Ticket, Paid Leave |