Front Desk Agent – Marriott International (Dubai)
Job Summary
The Dubai EDITION, a luxury lifestyle hotel brand under Marriott International, is recruiting a charismatic and dedicated Front Desk Agent. Combining boutique hospitality with world-class service standards, this role demands an authentic professional to manage guest arrivals, room allocations, billing transactions, and personalized guest services while maintaining high luxury standards in Downtown Dubai.
Key Responsibilities
Front Office Operations & Guest Reception
- Organize, confirm, process, and conduct guest check-ins, check-outs, room reservations, modifications, and cancellations.
- Identify and explain room features, property amenities, hours of operation, and local Dubai attractions to guests.
- Activate, file, and secure electronic room key cards following strict security protocols.
- Print and maintain emergency contingency lists to ensure a complete record of in-house guests at all times.
- Follow up on unresolved requests or guest issues from previous shifts to ensure 100% satisfaction.
Cashiering, Financial Control & Compliance
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges accurately.
- Count, verify, and secure cash banks at the beginning and end of each shift; provide correct change to guests.
- Run daily operational logs, review system reports, and complete designated front office cashier closing procedures.
- Notify Loss Prevention and Security immediately regarding any guest reports of theft or property damage.
Communication & Safety Standards
- Welcome all arriving guests according to EDITION brand standards, anticipating needs and assisting individuals with disabilities.
- Accept and record wake-up call requests, ensuring timely delivery by the appropriate department.
- Adhere to all company safety guidelines, reporting accidents, injuries, or unsafe work conditions to management immediately.
- Maintain professional personal appearance and strictly protect company assets and proprietary guest information.
Qualifications & Requirements
- High School Diploma or Hospitality Management Degree/Diploma.
- At least 1 to 2 years of front desk or guest relations experience within a luxury boutique hotel or luxury brand.
- Demonstrated proficiency with hotel Property Management Systems (PMS) such as Opera.
- Exceptional verbal and written English communication skills; additional languages (Arabic, French, or Russian) are highly valued.
- Strong numerical accuracy, cashiering skills, and attention to detail under fast-paced operational conditions.
- Physical capability to stand, sit, or walk for extended periods and handle objects weighing up to 10 lbs.
Job Overview
| Employer | Marriott International (The Dubai EDITION) |
|---|---|
| Role Title | Front Desk Agent / Guest Experience Specialist |
| Job Location | Downtown Dubai, United Arab Emirates |
| Work Model | On-site Luxury Hotel Operations (Shift System) |
| Employment Type | Full-time Permanent Employment Contract |
| Educational Requirement | High School Diploma / Hospitality Diploma |
| Experience Required | 1+ year in luxury hotel front office operations |
| Core Competencies | Opera PMS, Cashiering, Check-In/Out, Contingency Logs, Guest Resolution, Luxury Service |
| Package & Pay | Tax-Free Monthly Salary + Service Charge Share + Duty Meals |
| Benefits Provided | Accommodation/Allowance, Medical Coverage, Flight Allowance, Global Marriott Travel Discounts |
| Where to Apply | Official Marriott International Global Careers Portal |
Career Preparation Guide & Candidate Advice
Who this role suits
This role is designed for outgoing, passionate hospitality professionals who deliver service from the heart rather than just a rulebook. The EDITION brand combines individual charisma with high perfectionism, making it suitable for guest-focused individuals who excel in high-end lifestyle environments.
What to highlight on your CV
- Boutique & Luxury Experience: Highlight any experience in 5-star or luxury lifestyle hotels, emphasizing guest interaction and personalized service.
- Financial & System Accuracy: Note experience managing shift banks, processing multi-currency transactions, and operating Opera PMS.
- Problem Solving: Detail instances where you successfully resolved guest complaints or managed emergency shift procedures.
Key Areas to Review for the Interview
- EDITION Brand Identity: Understand how EDITION merges Ian Schrager’s boutique design with Marriott’s global operational strength.
- Cashiering & Night Audit Basics: Review balancing cash floats, posting correction vouchers, and processing room charges.
- Emergency Protocols: Be prepared to answer questions about contingency report printing and guest safety coordination.
Documents to Prepare
- Updated Resume detailing luxury front office experience.
- Copies of Hospitality Diplomas or Customer Service Training Certificates.
- Valid Passport copy with at least 6 months validity.
- Employment reference letters from previous hotel employers.
Mini Glossary
- Contingency List: A printed record of in-house guests and room statuses used during system outages or emergency evacuations.
- Paid-Out: A cash disbursement made by the front desk cashier on behalf of a guest or for approved hotel expenses.
- Correction Voucher: A document used to adjust or reverse an incorrect charge posted to a guest's folio.
- EDITION Hotels: A luxury lifestyle brand collaboration between Ian Schrager and Marriott International.
Direct Official Link: Apply directly on the official Marriott International global careers portal. On the careers page, search for this role. NYAGULF JOBS never requests candidate fees.
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