Administration Assistant /Customer Service Agent
Job Summary
About the opportunity
The Emirates Group, which includes Emirates Airline and the air services company dnata, is hiring for its Customer Service team in Dubai. Successful candidates first join a training program covering systems and customer service skills. After that they are placed in one of four areas of the group: Emirates Airport Services, dnata, Marhaba Services or the Contact Centre. The announcement says both full-time and part-time opportunities are available.
The roles
1. Airport / Customer Service Agent (Emirates and dnata)
You would be one of the first people travelers meet at Dubai International Airport. The job covers guiding customers through check-in, boarding, arrivals and baggage services, helping lounge customers, and supporting families, unaccompanied minors, connecting passengers and people who need extra assistance. The employer says strong performance can lead to moves into other airport operations and customer service areas.
2. Marhaba Service Agent
You would give guests a more personal airport experience, helping at check-in, immigration, boarding and baggage services. The role includes dedicated help for VIP customers, families, unaccompanied minors and passengers who need extra support.
3. Contact Centre: Customer Sales and Service Consultant
You would be the voice of Emirates for customers, helping them plan trips and answering real-time questions across several channels (phone and messaging). You are expected to give clear, consistent and up-to-date information, listen well, solve problems and handle sales opportunities. The role is in a fast-paced, multicultural team.
What the employer is looking for
For all customer service roles
- Fluent spoken and written English; another language is a plus
- A-levels or a high school certificate
- Strong interpersonal and customer service skills
- Willingness to work shifts
- Computer skills in Windows, Word, Excel and email
- Willingness to wear a uniform (front-line roles)
Extra for the Contact Centre role
- English plus at least one of these languages is a must: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish or Portuguese
- A sales focus, with the aim of closing sales opportunities while giving good service
- Fast, accurate typing and strong written communication, because the role is messaging-based
The hiring process (as described by the employer)
- Apply: you get an email confirming your application was received.
- Review: the recruitment team reviews your application.
- Video interview and assessment: if shortlisted, you get a link to an on-demand, interactive and game-style video interview on HireVue. The employer calls this the most important step, and you can’t move forward without it.
- Offer: successful candidates get an employment offer with the benefits package for the role.
Job Overview
| Employer | Emirates Group |
|---|---|
| Location | Dubai, United Arab Emirates |
| Salary | “Attractive salary,” no figure given |
| Education | A-levels or high school certificate |
| Experience | Not stated |
| Languages | Fluent English required |
| Benefits Package | Travel benefits mentioned, including flight and hotel discounts |
Career Preparation Guide & Candidate Advice
HireVue video interview: general tips :
- Test your camera, microphone and internet before starting, and pick a quiet, well-lit place.
- Answer in clear, simple English and give a real example for each answer, such as a time you helped an upset customer.
- Practice speaking to the camera. Short, structured answers (situation, what you did, the result) work well.
- Dress neatly, as you would for an in-person interview.
Documents to prepare
- Updated CV that shows customer service experience and languages
- High school or A-level certificate
- Language certificates, if you have them
- Passport copy and a recent photo
Common application mistakes
- Not listing your languages and your level in each.
- Writing “good communication skills” without an example.
- Applying without checking you can work shifts and wear a uniform.
- Rushing the video interview, which is the stage that decides who goes forward.
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