Customer Service Representatives / Assistant Sales Support
Job Summary
National Reference Laboratory (NRL), part of the M42 healthcare group, is hiring a Sales Support Assistant in Abu Dhabi. You would work behind the scenes with the Business Development and Sales teams, handling paperwork, records, proposals and coordination so that sales activities run smoothly and clients are looked after. NRL provides diagnostic laboratory services in the UAE, and its clients include hospitals, clinics and companies.
Key Responsibilities
- Give day-to-day admin and operational support to the sales and business development teams.
- Coordinate with internal teams and outside partners so client requests and sales tasks are done on time.
- Keep sales records, client databases, contracts, proposals and other documents accurate and organized.
- Prepare and follow up on sales approvals, memos, quotations, proposals and tender submissions.
- Pull together pricing, technical and logistics information for business proposals.
- Track the sales pipeline and prepare reports that help with decisions and performance tracking.
- Research the market and competitors and share what you find.
- Make sure client pricing is correct and work with Finance on billing and reporting.
- Help the sales team give good customer service.
- Suggest ways to improve sales support processes and the client experience.
- A bachelor’s degree in business administration, allied health sciences or a related field.
- 0-2 years of experience in sales support, business development, customer service, healthcare operations or a similar area. Healthcare experience is preferred.
- Strong organization and attention to detail.
- Knowledge of sales support and business development basics.
- Good analytical, problem-solving and coordination skills.
- Microsoft Office skills, especially Excel.
- Good written and spoken English.
- Ability to handle several tasks at once and work with different teams.
What the employer is looking for
Job Overview
| Employer | National Reference Laboratory (M42) | |
|---|---|---|
| Job Location | Abu Dhabi, United Arab Emirates | |
| Role Title | Assistant, Sales Support | |
| Department | Business Support | |
| Education | Bachelor’s in business administration, allied health sciences or related field | |
| Core Competencies | Excel, sales support, proposals, reporting, English | |
| Experience | 0-2 years of customer service experience (Healthcare, Hospitality, or Contact Center background preferred) | |
| Work Schedule |
| |
| Benefits | Not stated |
Career Preparation Guide & Candidate Advice
CV tips
- Show Excel skills with examples, such as tracking data, building reports or using formulas, not just “good at Excel.”
- Mention any work with quotations, proposals, tenders or records, even from internships or university projects.
- If you have healthcare experience, put it near the top, since the employer prefers it.
- Show accuracy: “maintained records for 200+ clients with no billing errors” is better than “detail-oriented.”
Topics to prepare for an interview (typical for this kind of role, not official questions)
- How you organize many tasks and deadlines
- Your Excel level, and a time you made a report or fixed a spreadsheet problem
- How you would handle a client request that needs input from several teams
- How you check that prices and documents are correct before sending them
- Why healthcare and why laboratory services
Sample questions and how to answer
- How do you handle several deadlines at once? Explain how you list tasks, rank them by urgency, and update your manager if something may slip.
- What would you do if a quotation had the wrong price after it was sent? Say you’d tell your manager quickly, correct it with Finance, inform the client clearly, and add a check to prevent it again.
- How would you research a competitor? Mention their services, prices if public, clients, strengths and weaknesses, and how you’d summarize it in a short report.
- Why do you want this role? Prepare your own honest answer. Link your organization skills to supporting a team that serves hospitals and clinics.
Common mistakes
- Saying “I know Excel” without examples
- No questions for the interviewer. Prepare 2-3, such as how the sales team works with Finance.
- Applying without reading what NRL does
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